Email and Anti-Spam Policy
Effective October 12, 2026
Affordable Home Assistance only sends email that people have asked for. This page explains exactly what we send, how we get permission, and how we handle unsubscribes, bounces and complaints. It applies to all email sent from affordablehomeassistance.com addresses.
What we send
| Who gets it | How often | |
|---|---|---|
| The Fair Price Letter | Confirmed newsletter subscribers only | Every other week |
| Newsletter confirmation | The address entered on a signup form | Once, when you sign up |
| Welcome message | New subscribers, right after confirming | Once |
| Account verification | People who create a free account | Once, when you register |
| Password reset | Account holders who request it | Only when requested |
| Quote Check launch announcement | Verified account holders who asked to be told when Quote Check is available | Once |
| Order emails | People who order a Quote Check (once available): order receipt, upload confirmation and the finished review | Only for an order |
How we get permission
- Confirmed (double) opt-in. Signing up for the newsletter sends one confirmation email. Nobody receives the newsletter until they click the link in it. Unconfirmed sign-ups get no further email.
- Clear, separate consent. Every signup form says what you'll receive and how often, and consent boxes are never pre-ticked. Creating an account, downloading the free Fair Quote Checklist, ordering a Quote Check or contacting us does not subscribe you to the newsletter.
- Consent records. For each subscriber we store when and where they signed up, the wording they agreed to, and when they confirmed.
- No bought or shared lists. We never buy, rent, scrape, import or share email addresses, and we never pass them to lead buyers or other companies.
What every newsletter includes
- An accurate sender name and a subject line that reflects the content
- A one-click unsubscribe link, plus the standard List-Unsubscribe header that email apps use for their own unsubscribe button
- Our postal address: Rip & Ride LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA
- A reminder of why you're receiving it
We don't send contractor ads, lender offers or third-party promotions, and our emails never ask for your Social Security number, bank details or passwords.
Unsubscribing
One-click unsubscribes take effect immediately. Requests by email or through our contact form are processed within 2 business days, well within the 10 business days required by the US CAN-SPAM Act. We never ask you to log in, pay, or give more information to unsubscribe.
Bounces and complaints
Our email is delivered through Amazon Simple Email Service, which notifies us automatically of bounces and spam complaints. Addresses that bounce permanently or mark our email as spam are added to a suppression list immediately and are never emailed again. We monitor bounce and complaint rates and pause sending to investigate if they rise.
Report a problem
If you received email from us that you didn't ask for, please tell us at hello@affordablehomeassistance.com and include the message if you can. We'll remove the address and look into how it was added.